Shipments and returns

Please Note: For orders over 1KG weight different postage rates apply. Please contact us for details.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post with tracking and drop-off without signature. Delivery within Australia ususally takes around 2-15 days. Worldwide Delivery around 10-14 days.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Please read the Returns or Refunds policies carefully online at the point of sale for your order. These specific policies will
outline the Returns or Refunds policy relating to individual goods, events, functions, accommodation and other services.

Our Shipping

Items will be shipped by Australia Post. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.( We only ship to your registered address by default. Please contact us for address revise. We are not responsible for any wrong address. Please confirm the address when you check out.)

Note: Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Normally, the DHL or Australia Post takes 2 to 15 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.