Payment and Shipping

Payment

We accept paypal and Bankwire. PayPal payment system supports VISA, MasterCard, eCheck.

paypal payment

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. Refunds will be given at the discretion of the Company Management.

Our Shipping

Items will be shipped by Australia Post. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.( We only ship to your registered address by default. Please contact us for address revise. We are not responsible for any wrong address. Please confirm the address when you check out.)

Note: Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Normally, the DHL or Australia Post takes 2 to 15 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.